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Are you worrying about the water leakage of ceilings in kitchens or bathrooms?
If yes, you may find the following information useful.
Water leakage of ceilings in kitchens/bathrooms usually originate
from the flats upstairs. You could discuss with the owners and
ask them to check. If it is needed, you can employ professional
person or licensed plumber to identify the causes of leakage.
Most of the leakage problems can be solved by simple repair work.
Services provided by government department
If you have difficulty in solving the leakage problem with your
neighbor upstairs, you can contact the Food and Environmental Hygiene
Department (FEHD) at their 24 hours enquiry and complaint hotline:
2868 0000. After receiving the complaint, FEHD will start their
investigations. If they find out the leakage is caused by damages
of the discharge pipes upstairs and causes hygienic problems,
FEHD will handle the case according to the law. If it is caused
by other reasons, FEHD will pass the cases to relevant government
departments.
Services provided by Estate Management Office
/ Service Centre
Residents can also contact the Estate Management Office / Service
Centre for assistance. We will go to your flat for inspection, investigate
the situation and affected areas. If the leakage is caused by the
flat upstairs, we will discuss with the flat owner and ask for appropriate
repair work. We will coordinate between the two parties in order
to solve the leakage problem efficiently. If you want to
employ a company with good credit to perform the maintenance and
repair work, please feel free to contact the Estate Management
Office / Service Centre.
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